Return & Refund Policy

At Enfant Organic, your satisfaction matters to us. If you're not fully happy with your purchase, we're here to help.

1. Return Window

You may return eligible items within 30 days of delivery.

2. Return Conditions

To be eligible for a return, items must be:

• Unused, unopened, and in original condition
• In original packaging with all tags/seals intact
• Accompanied by proof of purchase (order number/invoice)

Note: For hygiene and safety reasons, opened or used skincare, hygiene, and wellness products cannot be returned unless defective or damaged on arrival.

3. How to Initiate a Return

Contact our customer support via WhatsApp or email with your order number and reason for return. Our team will guide you through the next steps.

4. Refunds

Once your return is received and inspected, we will notify you of approval status.

• Approved refunds will be processed within 7–10 business days
• Refunds will be issued to the original payment method (card, bank transfer) or as store credit, where applicable
• COD orders will be refunded via bank transfer

5. Exchanges

If you received a defective or wrong item, we're happy to offer a free exchange, subject to stock availability.

6. Non-Returnable Items

• Opened/used skincare and hygiene products (unless defective)
• Items purchased on final sale/clearance (clearly marked at time of purchase)
• Gift cards

7. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item for a quick resolution.

8. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect — in which case we cover the cost.

9. Contact Us

For return or refund requests, reach out via WhatsApp or our website customer support.