At Enfant Organic, your family's satisfaction with our premium organic baby care is our top priority. If you are not completely satisfied with your purchase of our dermatologically tested essentials, our UAE and Oman support team is here to help.

1. Eligibility for Returns

– Items must be returned within 7 days of receiving the order.
– Products must be unused, unopened, and in their original packaging.
– Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

– Used or damaged items.
– Products with broken seals.
– Custom or personalized orders.

3. Return Process

– Contact our customer service team at contact@enfant-me.com or call +968 92412764, +971 50 121 2269 to initiate the return process.
– Provide your order details and the reason for the return.
– Ship the item(s) to the address provided by our support team.

4. Refunds

Once we receive and inspect your returned item(s), we will notify you of the refund approval status. Approved refunds will be processed within 7 business days to the original payment method.

5. Return Shipping Charges

Customers are responsible for return shipping costs unless the item was defective or incorrect.

6. Exchanges

Exchanges are only available for defective or incorrect items. Please contact us to arrange for an exchange.

7. Damaged or Defective Products

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the order. We will arrange for a replacement or refund.

For any questions or concerns, please contact our team at info@ayzlin.com or +968 92412764.